Special measures for temporary and permanent residents affected by the flooding in Southern Alberta

Calgary, July 2, 2013 — Fees are being waived and status will be automatically extended or restored for those temporary and permanent residents affected by the massive flooding in Alberta, Citizenship, Immigration and Multiculturalism Minister Jason Kenney announced today.

Special procedures have been put in place to help those temporary and permanent residents in Alberta who, because of the flood, need to apply for urgent immigration documents, extend their work or study permits, or replace destroyed immigration documents. The special measures will be in place until September 19, 2013.

“As Canadians we come together to ensure that we do what we can to help people get through times like these and to help them get back to their employment and caring for their families,” said Minister Kenney at the re-opened Harry Hays Building in Calgary. “This is another measure the federal government is taking so that those affected by the flooding have one less thing to worry about.”

In addition, a dedicated line has been set up at CIC’s call centre. People can call the 1-888-242-2100 number and Press “7”. The agent will then ask the standard security questions and will advise client on how to proceed with an application.

A dedicated email address of prairies-situation@cic.gc.ca has also been set up. Affected temporary and permanent residents and Canadian citizens may email their Unique Client Identifier (UCI#), full name, date of birth and place country of birth with ‘URGENT: FLOOD’ in subject line. An agent will then follow up with the client.

For more information on how to get help from CIC please visit the Alberta Flood section of our website.

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For further information (media only), please contact:

Alexis Pavlich
Minister’s Office
Citizenship and Immigration Canada

Media Relations
Communications Branch
Citizenship and Immigration Canada

Building a stronger Canada: Citizenship and Immigration Canada (CIC) strengthens Canada’s economic, social and cultural prosperity, helping ensure Canadian safety and security while managing one of the largest and most generous immigration programs in the world.

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